Verbal opt-in:
Verbal Opt-In
Bob & Ed’s Heating & Air Conditioning collects verbal consent from customers who choose to receive text messages. Customers may opt in either during a phone call or while speaking with a representative in person.
When requesting consent, our staff informs customers that they may receive service-related text messages including appointment reminders, dispatch notifications, technician arrival updates, estimates, billing notifications, and customer satisfaction follow-ups. If the customer separately requests to receive promotional communications, they may also receive marketing messages regarding seasonal specials, maintenance reminders, and special offers.
Customers are informed that:
- Message and data rates may apply.
- Message frequency varies. Customers may expect to receive approximately 5–10 messages per month, depending on their project needs.
- They can reply STOP at any time to unsubscribe.
- They can reply HELP for assistance.
- Consent is not a condition of purchasing any goods or services.
- Their mobile number and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
Website/Online opt-in:
By submitting a website form and selecting the appropriate SMS consent option, you agree to receive text messages from Bob & Ed’s Heating & Air Conditioning at the mobile number provided.
Customers may separately choose to receive:
- Service-related text messages regarding appointments, technician arrival notifications, estimates, project updates, billing notifications, and customer satisfaction follow-ups.
- Marketing and promotional text messages regarding seasonal specials, maintenance reminders, and other promotional offers.
These consent options are separate and optional. Choosing not to receive marketing messages will not affect your ability to receive service-related communications.
Customers may expect to receive approximately 5–10 messages per month, depending on their project needs.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing any goods or services.
Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
For more information about how we collect, use, and protect your information, please review our Privacy Policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately by contacting the telephone number or email address on this website.